Carpet cleaners offer affordable, thorough results that you just can't get from typical carpet cleaning products. Every so often everyone needs to have their carpets professionally cleaned. Whether normal wear and tear, children, pets, or a household incident causes a mess, at some point, everyone needs a professional to come in and clean things up. So, what is the best way to find a local carpet cleaner who is trustworthy and won't cost an arm and a leg to get the job done? Here are some questions that can help in selecting a local carpet cleaner.
Some companies offer some form of a satisfaction guarantee that states they will offer a financial benefit or repeat the process if the customer isn't 100% satisfied with the outcome of the cleaning. Finding out up front if the company you're considering offers any kind of guarantee can save you some headaches afterward if you weren't happy with your results. Professional carpet cleaners will work hard to deliver satisfying results, offering to treat your carpet again, use a different approach and in some cases even refund your money.
Are you planning to have high traffic areas cleaned? Will they move pieces of furniture such as sofas, coffee tables and dining tables and chairs to clean underneath them or will you need to move any furniture you want cleaned under? And then who will be responsible for putting all the furniture back. You'll want to know what to expect before they arrive to do the actual cleaning. Quality carpet cleaning services will handle every aspect of carpet cleaning, including moving furniture around as necessary.
Word of mouth is perhaps the most powerful marketing tool there is. Someone else's amazing or horrible experience can speak volumes about a business. If friends use a particular carpet cleaner and swear by them, odds are that business is absolutely worth checking out and hiring. You can easily find local carpet cleaners using Home Advisor, a tool that lets you search through dozens of local options. You can then look up reviews for each business you find that offers the services you want using Yelp or Google Reviews.
When in doubt, check with the BBB. If there are any formal complaints lobbied against the carpet cleaning you are thinking about using, they would know about it. They would also know how many complaints may have been filed against the business. Some businesses will state on their websites or business cards if they have a good standing with the bureau, but you can always call and ask. Only quality, professional carpet cleaners with a good standing with the BBB are sure to deliver the customer experience you are looking for.
Many local carpet cleaners will offer referral bonuses such as discounted services for referring new customers, this can benefit both the person who referred the new customer and the new customer as well, it never hurts to ask, and it may save you a little bit of money!
Whoever gets hired will be in your home. Make sure that they are properly licensed and insured, that way if anything is damaged or goes missing you are protected under the laws of your state. Any reputable carpet cleaning business will be current and fully covered on their licenses and insurance. If they are not, it is a huge red flag that you should take your business elsewhere.
In general, the longer someone is in business, the more confident you can be that they are great at what they do. If you come across a carpet cleaner that has been serving the local community for over 20 years, odds are they are doing something right. Not to say that new businesses can't be amazing, and given a shot, but established businesses are almost always a safe bet. Additionally, choosing a local carpet cleaning service is a great way to support your local community and it can often be cheaper than a national or state-wide company.
Before you let anyone clean your carpets, it's not a bad idea to ask what kind of chemicals they will be using. This is especially important if you have children and pets, and particularly if anyone in the home suffers from any allergies. If the carpet cleaner you are considering uses something you aren't comfortable with and they don't have an alternate option, you should absolutely seek another business to clean your carpets. Choosing environmentally friendly carpet cleaners will ensure that your pets, children and you are safe from exposure to harsh chemicals that can affect your health.