Choosing a Pet Supply Company

Pet supply companies combine convenience and affordability, providing easy ways for shoppers to find items they need for the pets in their families. The trusted online pet supply stores provide over-the-counter and prescription products at affordable prices. Customers can order products and have them delivered directly to their homes. They also provide excellent customer service through email and by phone. Many of these companies offer price match guarantees and customer satisfaction guarantees. The three best pet supply companies include Total Pet Supply, Downtown Pet Supply, and 1800PetMeds. Here are questions that consumers frequently ask when shopping with pet supply companies.

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Frequently Asked Questions ( 8 )   Add a Question

  1. How long will it take to receive my order?
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    Many companies can ship orders on the same day they are received, while other companies need a day or two to get orders together. It could take up to ten days to receive an order through the mail from a pet supply company.

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  2. What if I need to contact customer service?
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    Most pet supply companies have customer service representatives that are available during specific business hours. Customers can reach customer service reps usually by phone, email, or chat on a website.

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  3. Do you offer free shipping?
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    It's important for customers to check out shipping prices before finalizing their orders. Some pet supply companies offer free shipping on orders over a certain amount, such as $50 or more. Local companies, like Petco, offer free in-store pickup, which can save shipping costs.

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  4. Where do you ship orders?
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    Most pet supply companies only ship within the United States. If you live outside the U.S., make sure they ship to your address.

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  5. Do you have regular sales on items?
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    Like other retailers, pet supply companies often provide sales on popular items. Check to see which items are on sale to make the most of your shopping dollar.

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  6. Are there coupon codes I can use for my order?
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    Many online companies offer coupon codes that customers can use to make their orders more affordable. These coupon codes are issued by the retailers and can be used for free shipping or discounts on products.

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  7. What if I need to return my order?
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    Pet supply companies pride themselves on providing customer satisfaction. If customers are not happy with products, they often have up to 30 days to contact customer service to return their products for refunds or credits. 

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  8. Do you operate only online?
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    Some pet supply companies, like PetSmart or Petco, have brick-and-mortar stores that customers can visit instead of shopping online. With these companies, consumers can shop and pay online, and then pick up their orders in the store for free. Other pet supply companies only operate online, which can often result in lower prices because they have less administrative business costs to pay for.

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