Voice over internet protocol (VoIP) is a group of technologies that allow the transition of voice communications over a broad internet connection rather than the traditional Public Switched Telephone Network (PSTN). Communication is very crucial to the success of any business, and that’s why choosing VoIP can prove very beneficial for faster and more effective communication. Small businesses need to switch to VoIP if they want to compete against larger businesses. A complete phone system should include a wide range of functions that not only support effective communication between businesses and customers but also internally across all the business departments. The top three VoIP systems that small businesses can choose from are Mitel, Grasshopper, and Ooma Office. Take note of these questions when purchasing these top three VoIP systems:
The main downside to using VoIP is its dependency on internet connection. If the internet goes down, the phone line goes down as well.
It converts voice signals that travel through the internet to data – from analog signal to the digital signal. It then sends the data using internet protocol to its destination. A special VoIP phone, a computer, and even a traditional phone connected to a specific adapter can be used to make these calls.
Typically, it’s anyone with a phone. Even so, some VoIP services can limit one to subscribers of the same service. VoIP allows one to make local, international, and long distance calls. In addition, they can allow one to communicate with more than one person.
Both the Grasshopper and Ooma Office have a better virtual system. They are designed for businesses with on-the-go employees. It connects even the remote workers to the business line using their mobile or home phones.
Mitel’s phone systems have the ability to run a call center since it has the feature that offers flexible hosting services. The system has several call queue options, call recording, and numerous CRM solutions. It can also host several webinars and offers supervisory tools that can allow one to listen in on other calls.
Yes, Mitel, Grasshopper, and Ooma Office can all be moved to another place. This is because computers and phones use IP addresses, not physical addresses. So, as long as the new location has high-speed internet, the VoIP system will work perfectly. This is one of the beneficial features that VoIP has.
VoIP systems are easy to install and use, offer more flexibility and mobile capabilities, have lower overall costs, offer effective communication and have a variety of collaboration features that can be invaluable to small businesses.
Most VoIP systems are easy to install and use, but Ooma Office is much easier since it doesn’t require any wiring, also, it’s compatible with both analog and IP phones. It’s mainly designed for small businesses as it helps them to present themselves professionally.