Flying on JetBlue

JetBlue is a no-frills airline that was founded in February 1999 by David Neeleman. From its first flights between John F. Kennedy Airport (JFK) in New York to Ontario, Canada, the airline has expanded its operations into many U.S. domestic airports as well as several routes overseas. The company offers service to more than 90 destinations on a continuous basis. As a passenger on JetBlue, it is important to understand what your rights and responsibilities are as a customer of the airline. It is also important to know what to expect from discount airlines in terms of the way you will be treated and whether you will arrive at your destination, well taken care of and treated fairly and with respect. As a JetBlue customer, here are five things to understand: your Customer Bill of Rights, the number of airports serviced by the airline, if you are able to receive refunds, reservation policy, and the airline’s policy on baggage handling. Read on to discover what you need to know about flying on JetBlue.

Frequently Asked Questions ( 8 )   Add a Question

  1. What is the JetBlue Customer Bill of Rights?
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    The Customer of Bill of Rights for JetBlue is based on humanity and the company’s commitment to treating its customers with dignity and respect at all times. The company makes itself to receive and handle problems its customers may experience and is dedicated to providing information as soon as it is available regarding issues that may affect the travel of its customers.

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  2. How many airports does JetBlue currently service?
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    Flying JetBlue airlines provides service to more than 90 airports. Based out of New York City’s JFK airport, the company has recently expanded its number of gates at Washington, D.C.’s Ronald Reagan National Airport. Other locations for the airline include Houston, Atlanta, Boston, Los Angeles, Denver, and Seattle, among other larger airports.

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  3. Does JetBlue fly internationally?
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    JetBlue is a discount airline that maintains international routes to the Caribbean, Mexico (Mexico City), Central and South America. Some of the destinations that passengers may book outside of the United States via JetBlue include Curacao, Venezuela, Bogota and Medellin, Columbia, and Cancun, Mexico in addition to Mexico City.

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  4. What is the ticket refund policy for JetBlue?
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    JetBlue permits refunds of certain fares that are deemed refundable at the time of purchase. These refunds are available only for travel that has not commenced. Customers requesting refunds of their fares must contact JetBlue prior to the scheduled flight and provide their ticket confirmation number, along with and fare paying information, such as the credit card used to book the travel. Refunds are not available for nonrefundable tickets or no-shows.

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  5. Can passengers reserve seats in advance of their trip with JetBlue?
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    Customers may reserve seats in advance on an upcoming flight. Flying JetBlue airlines, customers can use the interactive seat assignment application at the time of the booking that allows them to select where they wish to sit and have their seat assignment honored when arriving at the airport for their departure. The selected seat(s) will appear on the print on demand tickets or in the JetBlue app for any electronic scan tickets used.

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  6. How many direct flight routes does JetBlue fly?
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    The number of direct routes flown by JetBlue are a factor of the availability of scheduled passengers and the ability to commit certain planes within its fleet to a dedicated one-way and round trip schedule between an arrival and returning location. Contacting a ticketing agent or working with the company online can provide more specific information about the direct flights offered by JetBlue.

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  7. How are lost and damaged baggage handled by JetBlue?
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    Should a customer’s baggage be lost stolen or mishandled or inadvertently shipped to another location, JetBlue’s policy is to provide its customers with a reimbursement if the bag cannot be returned in satisfactory condition. Passengers should contact an airline official within 4 hours of their flight completion if a problem occurs and make a baggage claim for follow up and restitution, if any.

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  8. Does JetBlue offer in-flight meals or refreshments?
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    Even as a discount airline, JetBlue provides snacks, including beverages as part of its in-flight service. The company offers broadband wi-fi access (JetBlue “Fly-fi”) and movies and television through its partnership with DirectTV. The company is committed to making the flight experience as comfortable as possible and provide you with as close to first-class as possible.

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